Aeron chair warranty certificate

This page is a translation of the Hebrew original. If the two differ, the Hebrew version prevails.

1. Warrantor details

2. Product details

Herman Miller Aeron Remastered chair, configuration: Graphite/Graphite, Size B, adjustable PostureFit SL, tilt limiter and seat angle, fully adjustable arms, standard arm pads, carpet casters. Country of manufacture: USA (or as stated on the manufacturer's label). The chair's serial number will be recorded on the tax invoice.

3. Warranty period

3 years (36 months) from the date the product is delivered to the customer. The delivery date is determined by the courier's proof of delivery or the invoice — whichever is later.

4. What is covered

The warranty covers any defect or malfunction arising from manufacturing or materials, under reasonable use and in line with the manufacturer's instructions, including:

• The Harmonic 2 tilt mechanism, the tilt limiter and the seat-angle adjustment
• The pneumatic cylinder (gas lift) and the seat-height mechanism
• The 8Z Pellicle mesh in the seat and back — tearing, loosening or loss of tension not caused by external damage
• The PostureFit SL system and its adjustment mechanisms
• The arms, their adjustment mechanisms and the arm pads
• The frame, the base and the casters

The warranty includes parts and labor at no charge. We will repair the product and, if repair is not possible, replace the component or the product with an identical or equivalent one, as the law requires.

5. What is not covered

• Damage caused by unreasonable use, breakage, a fall, cuts, burns, liquids or unsuitable cleaning products.
• Use beyond the manufacturer's maximum load (159 kg for Size B) or use for anything other than sitting.
• Repair, disassembly or replacement of components by anyone other than us or our representatives.
• Natural wear and cosmetic changes that do not affect function (such as scratches or color change from sun exposure).
• Damage to the floor caused by using carpet casters on a hard floor.
• Damage caused in transport that was not carried out by us or on our behalf.

6. How to get service

1. Contact us by phone, WhatsApp or email, and include the order number, a description of the problem and a photo or short video. You can also use the contact form.
2. A representative will get back to you within one business day for an initial diagnosis. Many issues are solved by phone guidance or by shipping a spare part.
3. If needed, a date will be set for a repair at the customer's home or for collecting the chair for the workshop. The repair will be carried out within the period set by the regulations, and if collection is needed we will arrange it at no cost during the warranty period.

7. General

• The warranty is given to the original purchaser and to anyone who lawfully received the product from them, on presentation of the invoice.
• Nothing in this warranty detracts from consumer rights under any law.
• Service under Herman Miller's worldwide manufacturer warranty (12 years) is not provided through us and may not be available in Israel for parallel-imported products.

Last updated: October 12, 2026